Thank you for shopping with us! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase in any way, please review our Refund and Return Policy below.
- Return Eligibility
You may return most new, unopened items within 7 days of delivery for a full refund. Return conditions are as follows:
The item must be in its original packaging and condition.
The item must not be used, worn or damaged.
A receipt or proof of purchase is required.
- Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including but not limited to:
Personalized or customized items
Opened products
- How to Initiate a Return
To initiate a return, please follow the steps below:
Contact our Customer Service team at [email protected] to request a return authorization.
Provide your order number, the item you wish to return, and the reason for the return.
Once your return request is approved, we will provide you with a return shipping label and instructions.
- Return Shipping
If the return is due to our error (e.g. wrong item, defective item), we will cover the return shipping costs.
If you return an item for any other reason, you will be responsible for the return shipping costs. - Refund Process
Once we receive your returned item, we will inspect it and notify you of the refund status. If the refund is successful, we will process your refund and automatically refund the funds to your original payment method within 7 business days. - Exchanges
If you need to exchange an item for a different size or color, please follow the instructions above to return it. Once the return is processed, you can place a new order for the desired item. - Delayed or Missing Refunds
If you have not received your refund, please check your bank account again. Then contact your credit card company; it may take some time for your refund to be officially credited. If you have completed all the operations and still have not received your refund, please send an email to us at [email protected]. - Contact Us
If you have any questions about our return policy, please contact us:
Email: [email protected]
Thank you for your understanding and support!